Questions, answered plainly.
Pricing & packages
01 What does "from €X" cover?
The lowest published tier for that service. Most projects fit inside a published tier; anything larger gets a quote.
02 Do prices include IVA?
No — Spanish IVA (21%) is added as a separate line at checkout.
03 Can I combine services into one order?
Yes — add multiple packages to your cart and check out once; we coordinate the Chart stage across all of them.
04 What if I need more revisions than my tier includes?
Additional rounds can be added for a small fee, agreed before we start the extra round.
05 Do you offer retainers?
Yes, for ongoing content, email, or bilingual work — see each service’s pricing table or ask for a quote.
Process & turnaround
06 How fast is turnaround?
Listed per package (typically 4–20 business days depending on scope) — see each service’s pricing table for the specific tier.
07 What do you need from me to start?
Whatever you already have (existing copy, brand guidelines, product specs) plus a short Chart conversation — we can start with very little if needed.
08 What if my launch date is tight?
Ask during Chart before you commit to the package — rush turnaround is possible case by case.
09 Do you take phone calls, or is everything async?
Both — Chart is usually a short call or a written brief exchange, whichever you prefer.
Bilingual delivery
10 Is the Spanish version a translation of the English one?
No — each language is drafted independently against the same brief. That’s the core of how the studio works.
11 Can I order just one language?
Yes — every package can be scoped for EN, ES, or both, at the same price for a single language.
12 Do you write for Spain Spanish or Latin American Spanish?
Tell us your target market during Chart; register and vocabulary choices are adjusted accordingly.
13 What if my current Spanish copy reads badly and I don’t know why?
That’s exactly what Bilingual EN↔ES Copywriting & Localization is for — send us the existing version as context, and we’ll draft an independent replacement.